Background: I work for a small removals firm, making bookings and managing the vans. As an inner city firm we have some large moves, and frequent smaller jobs.
Today I am trying to call driver #3, I spoke to his customer before the job and he wasn't entirely confident about getting the keys to the new property on time, so I was all prepared for the driver to call me and tell me he was running late.
This is what happened when I answered the phone:
Me: "Hi!"
Him: "Hi."
Me: "Everything alright? Have you got the keys?"
Him: "Yes, everything is ok. He will be coming back with the keys in 20 minutes."
Me: "Excellent! So is there anything I can help you with?"
Him: "Yes, that's actually why I called. What should I do now? My taillift is on fire."
The master of understatement
Today I am trying to call driver #3, I spoke to his customer before the job and he wasn't entirely confident about getting the keys to the new property on time, so I was all prepared for the driver to call me and tell me he was running late.
This is what happened when I answered the phone:
Me: "Hi!"
Him: "Hi."
Me: "Everything alright? Have you got the keys?"
Him: "Yes, everything is ok. He will be coming back with the keys in 20 minutes."
Me: "Excellent! So is there anything I can help you with?"
Him: "Yes, that's actually why I called. What should I do now? My taillift is on fire."