case: (Default)
Case ([personal profile] case) wrote in [community profile] fandomsecrets2014-10-13 07:03 pm

[ SECRET POST #2841 ]


⌈ Secret Post #2841 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 02 pages, 039 secrets from Secret Submission Post #406.
Secrets Not Posted: [ 1 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.
saku: (Default)

Re: restaurant question

[personal profile] saku 2014-10-14 02:54 am (UTC)(link)
it entirely depends on the restaurant and management, and is also pretty situational. if service was slow for whatever reason or if an order comes out wrong, sometimes management will comp something on (or all of) the bill, but most times it's a benefit for the management to do this so that youre more likely to return in spite of whatever happened. it's used as an apology on behalf of whoever or whatever caused the gripe but that doesnt mean the management is going to punish the source. often times in restaurants it's not one person or even just a few people, but the staff as a whole not working together as a team. so many times when management offers to comp something it's more or less just to appease the guests and minimise the damage, if you will.

but even in cases where it's someone's fault in particular, like if a server is rude or inattentive, the most that happens is that the management has a talk with the server (unless it's a habitual thing, and then they might be more severely reprimanded). the only time ever that ive heard of a staff member having something taken out of their paycheck as punishment is when a bartender's drawer came up $117 short, and management said he had to pay the difference or not come back. but tbh i'm pretty sure thats like, not legal ? idk.

but anyway generally (in my experience at least) when management comps something on a bill that's basically the end of it, nobody has to answer with sacrifices to their own pay unless you have a really shitty employer probably. every restaurant is different.

eta: a more direct answer - if you go by the tnstaafl philosophy then technically yes, someone is paying for the comp, but it's almost always the restaurant itself. they lose the goods that went into making your meal if it's comped but it's no big loss. the workers usually still get paid for their services in making and serving the food.
Edited 2014-10-14 02:59 (UTC)