[ SECRET POST #3146 ]

[case]

⌈ Secret Post #3146 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 03 pages, 065 secrets from Secret Submission Post #450.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Comments

[fscom]

06. http://i.imgur.com/7HmLvOi.jpg

[(Anonymous)]

I hope you don't take this the wrong way, but... you were selling a product. It probably felt very personal to you, as if you were giving a gift to a friend, but that's probably not what it felt like to the people buying it. Be honest, have you ever written a fan letter to a favorite author? Most people haven't, even when they love the author and has read every single one of their books. It just doesn't occur to them because buying something from someone is a completed transaction: you got their money, they got your product, the end.

Don't get me wrong, it would've been really nice if someone had written you to thank you for being such a thoughtful creator. But it's not really that "WTF" if nobody did, especially if you only sold a small amount of product. IME, feedback from anything is a small percentage of the overall people who consumed it, so having small overall numbers might mean no feedback at all. It's frustrating as hell, I know, and I'm sorry.

[(Anonymous)]

This exactly.

[(Anonymous)]

You said this mu h more nicely than I was going to.

[ketita]

This is kind of why I never like giving people I know links to my fanfics.
I hate sitting around and wondering if they've actually read it, if they liked it, why aren't they saying anything... and half the time they don't bother reading it because they're just like "oh, you write? lemme see" without caring for the content.

I'd rather just leave stuff online where the people who come across it and read it is just because they want to read the story.

[(Anonymous)]

One thing I learned while working at a cafe is that people tend not to say anything if they're happy/satisfied with something. They only really get vocal if they think it's bad.

[(Anonymous)]

sounds just like my dad :/

[(Anonymous)]

Pretty much this.

A customer rarely takes the time to say something good if they're satisfied, but they'll take the time to complain (sometimes loudly) if anything is bad.

[(Anonymous)]

Not necessarily. Maybe it's just where I live, but if you are really nice and wish people a nice day, take good care of them and speak to them nicely they look you in the eye, smile and thank you. You get what you give back, basically. Aside from when people want to tell you off, or complain about things, which is completely different.

[(Anonymous)]

Not a good analogy.

[(Anonymous)]

Might make her an idiot but doesn't make her a fake fangurl.

[(Anonymous)]

Miss! Zero points.

[(Anonymous)]

Eh, I wouldn't worry too much about it. A part of the reason people like buying stuff online is that they don't have to interact with people. It's a silent transaction between strangers and that's it. Personally I hate being hassled to leave feedback on purchases. Sometimes you just wanna buy something and that's it. I think if people had a problem with it they would have complained but to hear nothing at least means they are satisfied.

[dinogrrl]

I'mma go out on a limb here and guess that your clients thought that the extras you included were just your 'thing', your signature that distinguishes your item and package from anything else they might get. Something you include with ANY item you send out. I buy stuff online pretty frequently and I'd say about 50% of the sellers I buy from have their signature goodie they'll throw in the box - hand-written note, candy, coupon, whatever. It would never cross my mind that they would expect thanks for that, because I assume it's their way of thanking ME for buying from them instead of spending my money elsewhere.

Now. If we were talking about personalized, commissioned artwork and the like, and you threw in extras with it, yes, I would absolutely expect at least a 'wow, I wasn't expecting [extra thing]!' If I didn't get that, I'd still do business with the person in the future. I just wouldn't include free extras again.

[(Anonymous)]

I guess it depends on what the transaction was like. When I've commissioned artists for a product, I make sure to leave detailed feedback on what I liked. If it's a premade product, I'm much less likely to leave any feedback, beyond "the seller delivered the product promptly and in good condition" type stuff.

Coincidentally, I did buy an independently published comic book online last year, and I did send the artist a nice note about how much I liked the comic. I never heard back from her, which is fine of course.

[(Anonymous)]

I usually send a thank you email when I buy an indie comic straight from the creator, but then I get embarrassed when they don't respond as is usually the case.