[ SECRET POST #3203 ]

[case]

⌈ Secret Post #3203 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 03 pages, 062 secrets from Secret Submission Post #458.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Comments

[(Anonymous)]

Some higher up, usually. It often seems those decisions come from people who sit in offices all day and don't have to deal with the customers on a daily basis the way the retail workers do. My mom worked at a store where the higher ups kept tabs on how often this one store card they offered to customers was given out, and my mom kept getting hounded for it because she wasn't pushy about it the way she was supposed to be.

She actually often did just fine with giving out the cards-there were many customers who wanted them that accepted them. But she refused to keep pressing the people who said they weren't interested (in the area that store was in, many people already had enough cards for this and that they were trying to keep track of, and they didn't want another one. And some customers get wary that they may have to pay some hidden fee or there's some sort of catch, too).

And the higher ups just couldn't grasp that. It drove her nuts.

[diet_poison]

I wonder if higher-ups ever ask for feedback.

I honestly don't think they bother because they don't think they need to.

It would make so much more sense for them to say "here, give away these cards" and leave it up to store managers to figure out how. Maybe it's a control thing. Maybe they don't want to admit store managers are (or at least should be) capable, intelligent people. Maybe they're just dumbasses.