[ SECRET POST #3512 ]

[case]

⌈ Secret Post #3512 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 02 pages, 35 secrets from Secret Submission Post #502.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Comments

Re: Advice Thread

[morieris]

That's garbage. I'd still find the receipt and talk to someone above her about it, probably even bypass the store and call customer care or support.

Re: Advice Thread

[philstar22]

I brought the receipt with me. So she had a physical copy in front of her.

Re: Advice Thread

[(Anonymous)]

Not to knock salespeople but some of them pull things out of their ass all the time and when you go over their heads, their supervisors are like "whaaaa? I have no idea where they got that from. Let's fix it." (Or the opposite, in which that's what salespeople were told to say just so higher-ups can look like heroes).

But honestly. If YOU paid for the 3-year warranty and it's on the same receipt as he computer, it should start from that date or they need to refund you for a year. And if they won't, get a lawyer and sue for the warranty you didn't receive, the frustration it's caused you and your legal fees. They'll probably settle.

Re: Advice Thread

[philstar22]

I'm actually tempted to send them a physical letter or email or something (rather than calling) with my bar number and official looking signature since I'm a lawyer now.

Re: Advice Thread

[mrs_don_draper]

I think the last thing you want to do here is make an aggressive move and make them feel threatened. They might just double down and call your bluff.

Re: Advice Thread

[iwasanartist]

That's only a problem if its a bluff.

Re: Advice Thread

[(Anonymous)]

It's true. There's a lot of "I just want you to go away and not make me deal with a problem I don't immediately know how to fix, so I'm going to tell whatever will get you to leave, without bothering to check if it's true."

Re: Advice Thread

[caerbannog]

This. Warranty should start from data on the receipt. Go read them the riot act in a polite but firm manner!

Re: Advice Thread

[mrs_don_draper]

The higher up the authority ladder you can go, the better, clearer answers you'll get.

Re: Advice Thread

[iwasanartist]

This is also true. Never stop with a sales rep.