[ SECRET POST #3512 ]

[case]

⌈ Secret Post #3512 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 02 pages, 35 secrets from Secret Submission Post #502.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Comments

Re: Advice Thread

[(Anonymous)]

She's probably just sticking to what she was told to do even if it makes no sense. Either she doesn't have the authority to override procedure or she's not very bright and can't see how it doesn't make sense for you to be charged for coverage on time that had already passed before you got the computer in your hands.

There must be another level of customer service you can contact. If she's not the store manager, find out when the manager is in and go back. Maybe call ahead and make an appointment or find out when a good time would be (manager is in, but store usually isn't busy).

Go online and see what other kind of customer service is available for Apple beyond the Apple stores.

Re: Advice Thread

[diet_poison]

Go online and see what other kind of customer service is available for Apple beyond the Apple stores.

I think part of Apple's business model is that there isn't any. You have to go through them. I could be wrong about this, and I'm sure there's some free, community-generated troubleshooting out there, but I doubt there are many resources for hardware outside the company itself.