[ SECRET POST #3519 ]

[case]

⌈ Secret Post #3519 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 02 pages, 41 secrets from Secret Submission Post #503.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Comments

Have you ever been THAT red tape?

[(Anonymous)]

In contrast to the customer thread: When are some times you just dropped the ball at work to customers/clients?

Re: Have you ever been THAT red tape?

[(Anonymous)]

Not really on purpose, but I'm a receptionist and people expect me to know things I don't know, and when I say I don't know, they think I'm just being red tape-y. Ironically, I'm actually being more honest by not pulling information out of my ass...

Re: Have you ever been THAT red tape?

[(Anonymous)]

As a fellow receptionist, I so agree with this comment. People expect me to know everything and everyone. They also expect me to be able to connect them with someone at anytime even though all the employees here have busy jobs and are often with clients. But it's always "Nooo. I got their voicemail. I need to speak to a live human being!!!"

Re: Have you ever been THAT red tape?

[(Anonymous)]

Yep.

This is true of pretty much every customer-facing job, too. Sometimes you get someone who thinks you're either Google or a wizard, and gets really annoyed when you don't have the information they're looking for, or can't do the thing they want you to.

Re: Have you ever been THAT red tape?

[(Anonymous)]

I once helped an older lady with poor English fill out a form to take a nursing class she really needed to get a better job. I felt so good about it....and then when I told my boss, she told me that that class wasn't open to nonmatriculated students. I felt terrible, but it was my last day on the job so I never saw any fallout from that.

Re: Have you ever been THAT red tape?

[(Anonymous)]

Rarely enough that I'm still considered very good at my job and very good at accommodating the people I'm dealing with, but every once in a while it's like stuff just falls out of my head. I will explain with polite regret that no, I can't fix this problem, sorry, and then five minutes later, when the customer has already left, I'll suddenly go, "Wait, I could have done x, I do x all the time, why did I suddenly think I couldn't?"

Re: Have you ever been THAT red tape?

[(Anonymous)]

I've made mistakes in scheduling patients (though I make a lot less mistakes than some of my co-workers: there's one guy who if this weren't a government agency, he'd have been fired already for the sheer epic scope of his mis-scheduled appointments. Today he managed to schedule the patient's SISTER for an appointment. WTF!?) and unfortunately sometimes I'm the one who tells the patient that I can't schedule them until such-and-such date because the doctor has given a specific timeframe.

Re: Have you ever been THAT red tape?

[caerbannog]

I took vicious pleasure in informing ppl I'm going to hang up on them if they keep doing X

I have sounded cranky countless times.

Is telling prank calling teenagers off count?

Re: Have you ever been THAT red tape?

[(Anonymous)]

Only when I get That Customer to deal with. I'm always willing to give 120% to deal with them, they are not going to be achieving anything fast. I make sure I know our T&C backwards and Forwards with every clause and subclause committed to memory. If they want to achieve anything after being That Customer it is going to require them writing into legal and hoping the head of legal makes an exception (which they won't) for them. ON the other hand the polite and honest customer, they get the goodwill gesture, a happy tone, and on their way fairly quickly with all things sorted.