case: (Default)
Case ([personal profile] case) wrote in [community profile] fandomsecrets2015-01-25 04:07 pm

[ SECRET POST #2944 ]


⌈ Secret Post #2944 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 03 pages, 058 secrets from Secret Submission Post #421.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Computer help?

(Anonymous) 2015-01-25 09:44 pm (UTC)(link)
Sorry to be 'that person', FS, but I have a major emergency on my hands and would be so grateful for any help. :( I'm in the middle of filling out job applications, about to run out of money and today my computer stopped working properly.

To be more specific: it's slow, it shows as being connected to the internet but none of the web browsers can access web pages (IE, Chrome, Firefox). Right now I'm restarting it but it's been stuck on the Windows 8 'restarting' screen for about ten minutes.

Can anyone tell me what might be wrong with it and/or how to fix it??

Re: Computer help?

(Anonymous) 2015-01-25 10:07 pm (UTC)(link)
You might have a virus. Do you have virus protection? If you don't, download Malwarebytes (It's free) Run your computer in safemode and run the program.

Re: Computer help?

(Anonymous) 2015-01-26 12:46 am (UTC)(link)
Seconding the anon from above, it sounds like a virus and/or malware.

Go ahead and kill the power on it (if you haven't gotten it to restart by now). Yank the battery out if it's a laptop, just pull the power plug if it's a desktop, give it a few seconds to cool down, then boot it back up into Safe Mode (usually you should be able to get it with the F8 key, but you may have to do some googlefu to get the specific combination/how to for your system.)

Once you're in safe mode, update and run your antivirus software. You'll also want to download an anti-malware program (I use Malware Bytes) to get rid of any browser hijacks. With any luck, that'll get it, but I ALSO use a Registry Cleaner (CCleaner's my jam there) to make sure there are no references left to nasty software in your registry that may download/rerun again despite being removed once.

Once you've done that, reboot, see how it goes.