[ SECRET POST #3017 ]

[case]

⌈ Secret Post #3017 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 03 pages, 063 secrets from Secret Submission Post #431.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Comments

Re: Fedex woes

[(Anonymous)]

It's been a few years, and it was an online purchase so the process was a little different (the dispute was really between the seller and Fedex, not between me and Fedex), but they were pretty good at dealing with a lost package I had. Definitely good at keeping in touch throughout the process of trying to find it, although it never was found and the seller sent a replacement.

Sometimes, despite it being very much against the rules, delivery couriers who don't want to wait or don't get an answer at the door will actually sign for packages themselves and then just leave them there. If they've done this while they're in transit, they may not have had time to deliver the package today despite having signed for it. Maybe ask Fedex if the name that signed for the package is anything to do with them? Obviously if this was a deliberate theft, no one would have used their real name but still worth a shot.

Is it also possible that someone at the desk may have taken it? If that's the case and Fedex can prove it was actually taken to your building (thus their part of the contract is obliged and it's no longer their issue), would something like your home/building insurance or tennancy agreement cover it?

Otherwise, you're only looking at being able to claim back the declared value, unfortunately.

Re: Fedex woes

[(Anonymous)]

Thanks for your experience, I'm glad they were helpful with you. When I've contacted them, they've been polite and all, but I just want my package.

I'm not sure how it could have been stolen - I mean, I read stories about Fedex or UPS leaving packages outside at people's houses and then they disappear. But I'm in an apartment building with a front desk that takes all the packages. Short of someone at the front desk stealing it (which just doesn't seem likely to me, but who knows... they do have video cameras set up), I don't know what could have happened. The person who was on shift then, who was actually one of the managers, said no package was delivered at the time they claimed. Furthermore, the person who "signed" it is not any staff.

If they do prove that it was actually brought here, I have no idea. I guess then I get the authorities involved or something? I seriously have no idea. I'd assume that Fedex would not just hand it off to a random person in an apartment building. Since it's my own personal computer, not something I bought, there's no seller to complain to either...

God I'm just hoping there was some mix-up and they locate it asap, and get it to me. But since the package is so valuable I'm terrified that if it was brought to the wrong address and someone opened it, they might just steal it then or something..

Re: Fedex woes

[(Anonymous)]

If your building has cameras which would prove the package wasn't delivered at the time Fedex say it was signed for, then it's still something Fedex are accountable for since it wasn't delivered correctly in the first place. If the package wasn't delivered to the correct address, then it's still their responsibility (and conversely, if the footage proves it was delivered, then you'd need to take it up with the building managers/owners, including getting the police involved).

Is there a way you can see the footage, or get a trustworthy manager to look at it? Because like I said, if the package was not actually delivered to your building then the onus goes back onto Fedex and makes any claims you might need to make a lot more straightforward.