[ SECRET POST #4458 ]

[case]

⌈ Secret Post #4458 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 01 pages, 15 secrets from Secret Submission Post #638.
Secrets Not Posted: [ 0 - broken links ], [ 1 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Comments

Re: That awkward moment when....

[(Anonymous)]

Tried that, doesn't work. The interrupter almost always believes their need is more urgent. And I'm the only person. Any other ideas?

Re: That awkward moment when....

[(Anonymous)]

Firm and polite. Big retail smile. Pre-emptively thank them for their patience and keep doing what you were doing. Then when you get back to them cut them off before they complain by again thanking them for being patient.

Most people won't argue with you if you tell them nice things about themselves.

Re: That awkward moment when....

[syncing_feeling]

This is good advice. I've pre-empted potentially pissy customers by saying "Thank you so much for waiting/thank you for your patience/etc" with that retail smile and it usually lightens the mood enough that the rest goes smoothly.

I feel your pain though. I've had customers leaning over other peoples' shoulders or across the side of the counter outside the queue to ask "quick" questions which are never quick and it's so rude. Just wait your turn, guys. You can wait until this lady has finished paying to ask your burning question of where the pencils are.

Re: That awkward moment when....

[(Anonymous)]

Da

You have to take control of the situation. "I am currently with this customer now, and will be with you next." If they insist, YOU insist. "I am busy helping this customer at the moment, I will be able to help you when I am finished here." I get you tho, it's so fucking irritating to be interrupted like that with a "But I just want--" or whatever, like yeah we all forgot you're The Most Important Person On The Planet so let me just be rude to this other person who was here before your selfish ass and help you with your dumbassed problem.

Re: That awkward moment when....

[ayebydan]

Assertion. 'I will be with you as soon as a can, sir/ma'am'

Repeat as often as needed with a clear tone.

If they want to follow you around ranting fine. You smile and state to your customer 'I am so sorry about this but please follow me'

Customer B looks like the irate customer. Offer to report the situation to your manager and state 'I know, we often hope for more staff members but the budget...' or something similar. But always let the harpy rant.