case: (Default)
Case ([personal profile] case) wrote in [community profile] fandomsecrets2019-03-20 06:40 pm

[ SECRET POST #4458 ]


⌈ Secret Post #4458 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 01 pages, 15 secrets from Secret Submission Post #638.
Secrets Not Posted: [ 0 - broken links ], [ 1 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Re: That awkward moment when....

(Anonymous) 2019-03-21 12:02 am (UTC)(link)
Firm and polite. Big retail smile. Pre-emptively thank them for their patience and keep doing what you were doing. Then when you get back to them cut them off before they complain by again thanking them for being patient.

Most people won't argue with you if you tell them nice things about themselves.
syncing_feeling: (Default)

Re: That awkward moment when....

[personal profile] syncing_feeling 2019-03-21 02:46 am (UTC)(link)
This is good advice. I've pre-empted potentially pissy customers by saying "Thank you so much for waiting/thank you for your patience/etc" with that retail smile and it usually lightens the mood enough that the rest goes smoothly.

I feel your pain though. I've had customers leaning over other peoples' shoulders or across the side of the counter outside the queue to ask "quick" questions which are never quick and it's so rude. Just wait your turn, guys. You can wait until this lady has finished paying to ask your burning question of where the pencils are.