Ugh, thanks for the validation. It was just so crappy that I thought I was going crazy. What national chain who solicits online ordering would have a website this shitty, ffs?

If I had a better local option, I'd use it. JoAnn's has been going downhill for me ever since they quit carrying a wider range of aida fabric. And another thing I can't believe is that you can't buy DMC floss by individual colors, just sampler packages. I mean, seriously?? Cross stitch patterns usually call for specific colors! I gave up and ordered from everythingcrossstitch.com instead.