case: (Default)
Case ([personal profile] case) wrote in [community profile] fandomsecrets2012-07-15 03:17 pm

[ SECRET POST #2021 ]


⌈ Secret Post #2021 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 05 pages, 110 secrets from Secret Submission Post #289.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Re: What's your job

(Anonymous) 2012-07-16 07:46 am (UTC)(link)
Hi there, I work in something similar. It's a contact centre for non emergencies for everything. Plumbing, dental, vets, security. Anything nonurgent. I have strict info to get off people. And man, do they like to argue over it.

And holy fuck the dumb people. I get people ringing up to be silly going "what is this, what are we calling, why do you want my name and number" and yes, people ringing up with something that's clearly an emergency and WONT PHONE THE EMERGENCY NUMBER.

Just, DUDE.


Then awful sad times with kids that don't understand the questions. Or angry people who won't listen to me - I'm trying to get details and they go "I'm at the horse bar, YOU KNOW THE ONE. Why do you need my number, YOU KNOW IT"

NO, NO I DON'T. That's why I am arguing with you over getting these details while XY has apparently been bitten by a snake.
GIVE ME DETAILS

Re: What's your job

[personal profile] drakontion 2012-07-16 11:16 pm (UTC)(link)
Exactly! The number of times we start off a conversation by saying, "Ma'am, I need your full name, as it appears on your driver's license. Yes, with your middle name. Is that a nickname? No, I need your FULL name. Yes. Your full name. Okay, what's your last name. How do you spell that. Yes, I'm aware of how XYZ is normally spelt, I'm asking how YOU spell it. Is that the same name that's on your driver's license? Okay, what's the name that's on your driver's license. Is that the full version of the name? Ma'am, I need your FULL NAME AS IT APPEARS ON YOUR DRIVER'S LICENSE."

*headdesk to infinity*