fandomsecrets | [ SECRET POST #2392 ]

⌈ Secret Post #2392 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Secrets Left to Post: 03 pages, 064 secrets from Secret Submission Post #342.
Secrets Not Posted: [ 0 - broken links ], [ 1 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
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Flat | Top-Level Comments Only

Call up and threaten to cancel (politely, you never get deals if you rant and rave) but sound a bit hesitant about it. Staff get commission on the amounts of cancellation they save, so they'll offer you a deal not to cancel. Then you call up another firm and say that you've been offered a deal, but you'll change if they price match it. Sales staff get commission on sales so will price match like crazy. Always be polite though, your savings are dependent on their goodwill and willingness not to take a hit on their stats for the sake of screwing the entitlewhore, so never be the ranty, ragey, entitlewhore.

Call up and threaten to cancel (politely, you never get deals if you rant and rave) but sound a bit hesitant about it. Staff get commission on the amounts of cancellation they save, so they'll offer you a deal not to cancel.

I did that last time and they basically were like "alrighty then, sorry to see you go" and offered to make no deals whatsoever. I don't know if it's because they knew the other companies were higher or what. And the other companies were like "well, we'll give you this deal for six months [that was still *slightly* higher than the original company] and then after that it'll go up to [waaaay higher than the original company]."

It's just so fucking frustrating.

it's like they want to go broke or something O_o

is there some internet only provider? cancel with them and get just internet with someone decent

Sounds like you were being an entitledouche to them then if they were willing to take the hit of their stats to get rid of you. Try again, being even more polite.

I was really polite though! At first I just wanted an explanation of why the bill was so high, and they refused to give me one. It was only when the guy started being rude that I said maybe I'd go somewhere else, and even then I felt like I said it in a polite way. Everyone I told about it said I should've asked for a manager but I was too afraid to even do that. I guess I need to try again.

Nah, if they know their competition isn't really competition, because their gouging rates really are the lowest, they often won't bother to try to keep a customer.

OP, next time you try this, instead of saying you're switching to the cable competitor, claim you're cutting back to Internet only, but going with Hulu for your tv. That may actually get their attention and get you a deal on a full package. The time I did that was the only time I was offered an actual deal on my cable.

(And I'm with AT&T now. I got a good deal on the first year, and both their Internet and DVR are light years better than the cable company's. Even when the rate goes up I'll probably stay with AT&T.)

Thanks, that's a good idea. I'll have to try that, mentioning Hulu. I tried calling customer service again a little bit ago but couldn't get through. It's supposed to be 24 hours but considering it's Sunday evening I doubt I'll get anywhere tonight. Tomorrow I'm either going to call or maybe go to the office in person.

And yeah, AT&T is the main competitor, but their internet service in this area is horrible (not to mention their prices are so much higher). It's what we have at work and also what my parents have, and both of them are constantly having problems with it. The internet and TV from the cable company are both great and I've never had any issues with either so maybe I need to just suck it up and pay but knowing my brother pays so much less for the same service just drives me nuts.

is there not some sort of consumer rights watchdog thing where you live?

because if you and your brother have the same service/contract but you are paying wrong that's not fair (and possible not legal, depending on the laws where you live?)

sa

especially since they can't or refuse to tell you why the difference in prices

[ SECRET POST #2392 ]

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