[ SECRET POST #4001 ]

[case]

⌈ Secret Post #4001 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Notes:

Secrets Left to Post: 02 pages, 35 secrets from Secret Submission Post #573.
Secrets Not Posted: [ 0 - broken links ], [ 0 - not!secrets ], [ 0 - not!fandom ], [ 0 - too big ], [ 0 - repeat ].
Current Secret Submissions Post: here.
Suggestions, comments, and concerns should go here.

Comments

Composing an email to check on the status of an item

[(Anonymous)]

It's for a fanzine that I ordered and I was charged on the 7th. The automated email I got said that the item would be shipped shortly. I checked their social media which said on 13th that they were still shipping out the zine. It's a small team effort, the people behind it are trustworthy, and the zine pretty popular so I don't want to be pushy, but I'm kinda worried since it's been so long, there's been zine scams in the past, and I hardly ever buy things online.

Should I send an email to check the status of zine and if so, how should I phrase it?

Re: Composing an email to check on the status of an item

[(Anonymous)]

Sorry, I should clarify that the email said it was charged and that they would send out another once it shipped.

Re: Composing an email to check on the status of an item

[(Anonymous)]

I'd give it a bit more time before sending out the e-mail - maybe even till the other side of the holidays, unless it's a holiday-specific zine or a present or something like that. But that's just me, and if you wanted to send an e-mail tomorrow or the day after, I don't think there's anything wrong with that.

If you do send an e-mail, I would try to phrase it like you're just asking about what the timeline and ETA is, rather than phrasing it like you need it immediately, I guess. I think with small-team stuff like that, you do need to have somewhat tempered expectations for delivery dates.

Re: Composing an email to check on the status of an item

[(Anonymous)]

"Hello, I am emailing to inquire about the shipping status of the ITEM. I was emailed on _____ and told it would be shipping soon. I am hoping to gift the fanzine on Christmas and was hoping to know if it would arrive by then.

Thank you for reading,
NAME"

Re: Composing an email to check on the status of an item

[(Anonymous)]

You could always send an email like,
Hello [Zine People],
I was charged for the zine on December 07, 2017 and was wondering if the copy for [Your Name] has been shipped out. I understand that this is a busy time of you.

Thank You for your time.

[esig]

Keep in mind it's currently the busiest time of year for the postal system. I've had stuff shipped in December arrive well into January because of the backlog, and I'm not sure about the States (which I'm assuming you're from) but in Canada the date has passed for mail to arrive before the end of December.

Re: Composing an email to check on the status of an item

[(Anonymous)]

You mentioned you rarely buy things online and I'm guessing you rarely mail things, either. Even for something relatively small like a fanzine, it can take longer than you're expecting for it to reach you depending on factors like how far away you are from the source, what method they're using to ship, etc. You got your automated e-mail confirmation. You have a recent social media confirmation that zines are still being shipped. You know it's a small team effort. December is a very busy time of year for the mail. Take a deep breath, give it another week and then e-mail if you have to.