fandomsecrets | [ SECRET POST #4458 ]

[ SECRET POST #4458 ]

⌈ Secret Post #4458 ⌋

Warning: Some secrets are NOT worksafe and may contain SPOILERS.

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Flat | Top-Level Comments Only

Just generally people interrupting for help when I'm helping someone else. I never have a clue how to appropriately respond to that. And it happens all the time on my job.

"I'm just helping another customer, but I'll be with you in a moment." or direct them to the nearest person/service desk politely. :)

Tried that, doesn't work. The interrupter almost always believes their need is more urgent. And I'm the only person. Any other ideas?

Firm and polite. Big retail smile. Pre-emptively thank them for their patience and keep doing what you were doing. Then when you get back to them cut them off before they complain by again thanking them for being patient.

Most people won't argue with you if you tell them nice things about themselves.

This is good advice. I've pre-empted potentially pissy customers by saying "Thank you so much for waiting/thank you for your patience/etc" with that retail smile and it usually lightens the mood enough that the rest goes smoothly.

I feel your pain though. I've had customers leaning over other peoples' shoulders or across the side of the counter outside the queue to ask "quick" questions which are never quick and it's so rude. Just wait your turn, guys. You can wait until this lady has finished paying to ask your burning question of where the pencils are.

Da

You have to take control of the situation. "I am currently with this customer now, and will be with you next." If they insist, YOU insist. "I am busy helping this customer at the moment, I will be able to help you when I am finished here." I get you tho, it's so fucking irritating to be interrupted like that with a "But I just want--" or whatever, like yeah we all forgot you're The Most Important Person On The Planet so let me just be rude to this other person who was here before your selfish ass and help you with your dumbassed problem.

Assertion. 'I will be with you as soon as a can, sir/ma'am'

Repeat as often as needed with a clear tone.

If they want to follow you around ranting fine. You smile and state to your customer 'I am so sorry about this but please follow me'

Customer B looks like the irate customer. Offer to report the situation to your manager and state 'I know, we often hope for more staff members but the budget...' or something similar. But always let the harpy rant.

Turn them against each other.

"Hey, customer A. Customer B feels their issue is more urgent than yours. Would you be willing to wait for Customer B?"

If A says yes, go help B. If A says no, just turn to B and shrug and direct them to A.

You. I like you.

Then get fired for making customers uncomfortable?

To be fair, that wasn't you. It was Customer B. All you did was ask Customer A if they would be okay with waiting a while. Then you listened to Customer A, who rightly had priority.

If Customer B throws a fit about it, you were doing your job and helping Customer A.

they would still get fired. it sucks but that is life in our world

Are they customers or colleagues. Because I'm in a support role in my place of work and my colleagues coming up to me generally accept "Sorry mate, In the middle of something" and when they don't I just tell them to go back to their seat and I'll be with them as soon as I can.

Flat | Top-Level Comments Only

[ SECRET POST #4458 ]

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