fandomsecrets | [ SECRET POST #6814 ]

[ SECRET POST #6814 ]

⌈ Secret Post #6814 ⌋

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[Tomba/Tombi]

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Flat | Top-Level Comments Only

We ordered online from a restaurant in town, and I got a chicken sub. The price was $13.50, and the menu included a list of ingredients entitled "add more," wherein you could select a variety of vegetables, cheeses, and sauces for $0.50 apiece. Based on the picture and description of the sub, I thought it was going to come with lettuce, tomato, and sauce, and that anything else would be extra.

Well, when it arrived, it was just...chicken on bread. So I called, right? Spoke with the owner. He said, "yeah you have to specify what you want on it." I said, "so I have to pay extra to have anything other than chicken and bread?" And he said, "no, no, we won't charge you extra."

"But the way your online menu works, adding anything is an extra 50 cents."

"No no, don't use the online menu. We can't do anything about the online menu, we just have to go by what comes in. You have to call us."

"........what."

We proceeded to have a back and forth in which he insisted that he has absolutely no control over the menu on the website for his own store (and to be clear, it's not a chain! It is a goddamn single location restaurant owned by this one guy!). Somehow, patrons who go to the website are just supposed to magically know that, in order to not get charged extra to order a sub that has more than meat and bread on it (and that already costs $13.50!), they need to call, and not use the online ordering system. There is nothing on the website explaining this, of course.

You know what, F!S? I call fucking bullshit. I call bullshit on the idea that this guy can't do anything about the online menu for his own store, the menu that somehow precisely matches the items he has for sale despite supposedly being conjured at random from the ether. I think he was making that shit up to cover his ass, because I think he profits off of people not calling in to get the sub as advertised. Anyone who orders online, and knows that they need to add every single ingredient themselves, winds up paying extra for the sub.

In conclusion: fuck that guy and his restaurant.

This is actually really common. Most of the mom and pop places use existing platforms that host hundreds or thousands of restaurants. They have very few options to choose from and nothing can be listed without a minimum price (usually .50). And since the restaurants are local, they survive through loyal customers and so yeah, their customers do know to call them.

It really sucks that that happened but honestly I’d give them another try. Also, you can ask if they take orders over the phone for a lesser price. And if their website has a banner for an app, I’d download that because some of these platforms let restaurant owners do things a little more like you’d expect in their app vs what they allow on the website. Plus, if you travel, you can always check if there are any mom and pops around you. Those places tend to have little to no advertising and you can sometimes find some hidden gems that way.

Nope, I still call bullshit. If you need people to call you, then don't add an online ordering system to your website. There are plenty of mom and pop restaurants that post their menus online but don't have online ordering. The place I'm now choosing over them fits that bill.

It's bad business to use a wonky platform that adds extra charges onto your customers' orders and then say, "but you should have known to call us, and also we had no choice but to add this to our website." The fact that it's common doesn't make it any less ridiculous.

Yeah, they should spend $15000 to build their own website that will cost them $45000 a year to maintain instead of $15000 a year to use an existing platform with templates *eye roll*

Stick to McDonald’s in the future because that’s the kind of company that can afford to put up with nightmare asshole customers like you. Their lives can’t be destroyed by bad reviews from argumentative customers who don’t have a fucking clue what they’re talking about.

DA
They don't need to make a site that takes orders. They just need to make cheap site with a menu and a phone number. If this is how they work.
In what way is OP nightmare fucking customer for being upset for not getting what they ordered?
You sound like one of this owners, not a good look.

LOL. It doesn't cost that much. If they don't want to have an online ordering system, their website could be a plain text page with business hours, address, a basic menu (with no prices if they're worried about keeping it up to date) and their phone number. It's not that complicated.

AYRT

Where in the world are you getting those prices from? I'm part of a couple of small organizations that have basic websites. One is through Google's free service, so it cost $0.00 for us to set it up, and $0.00 for us to maintain it. The other is a whopping $96/year to maintain.

There is no reason for a small business to spend $45,000 a year on a website that lists their hours, address, and phone number. It is surely costing this restaurant more money to pay for an online ordering system that doesn't work right than it would be for them to post a picture of their menu and prompt customers to call in.

You are vastly exaggerated the costs of running a functioning online order form.

Also, the restaurant wouldn't even have to change their current setup if they simply made the online default sub with the standard dressings - the way they give it out when customers call in. This is an entirely self-made problem by the owner, either through greed or incompetence.

I love the irony of you saying someone doesn't have a fucking clue what they're talking about after saying it costs upwards of $60000 to put up a simple website. 🤣

you're right about the ordering system and how they work.

OP, however, is right that any online menu should have a description of the 'default' that comes with the base sub and that shouldn't reasonably be just chicken and bread. there are expectations - and laws - about how you represent and advertise your food in pictures, which this restaurant is breaking.

I doubt the restaurant is breaking any laws but without the web address we don’t know.

I will say that the first time I encountered the exact same situation as OP, I paused my ordering and called the restaurant because I was confused if the included stuff had to be selected and if I would be charged additional for it. It took like 30 whole seconds of my life to get an answer and submit my order.

DA people dont want logic and solutions, they want to be angry and not do anything about it.

AYRT

I have done something about it. I've taken my business elsewhere, to a restaurant that doesn't use online ordering at all.

Baw dog you still be bitching about it, you haven't done anything you just are avoiding the problem now.

This is such a weird comment. If they don't like the way that place does things, going somewhere else is the best way to solve the problem.

AYRT

You shouldn't have to assume that the menu you're using to order online is incorrect. And if it is, and it's impossible for the business to fix it, then that function shouldn't be there at all.

You do understand that this is bad design and customer isn't the one who should do something about it? Also that people use online ordering often enough because they can't or don't want to talk for one reason or another.

they probably are, ones about false advertising and how images of the product must be representative of the product being sold. bread with plain chicken can't be represented as a full sandwich unless that's the default base or reasonably representative of the base product. this is likely too small time for anybody to go after but there are laws about this sort of thing.

i don't really have a horse in this debate and didn't touch on calling them to order or not, so no need to argue with me about that.

That's annoying. But I'm not surprised... a lot of independent business owners fail to have a decent website or online presence and that seems nuts in this day and age. I've seen restaurant websites that don't list hours, or the menu. Like, what's the point of having a website, then? If there's online ordering, it's not unreasonable to expect the damn thing to work properly.

AYRT

Apparently, that's very unreasonable. It seems that I am an illogical person who doesn't want solitions, and that I should stick to McDonald's. /s

I guess people here feel some sort of outsized obligation to support small businesses, regardless of the quality of their services.

It's true that he probably doesn't have much control over the website ordering system, but he *does* have control over the picture used and can easily add text to describe what it comes with.

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[ SECRET POST #6814 ]

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